Frequently ASKED QUESTIONS
Answers to our most frequently asked questions.
Before You Order
The two biggest costs for estate agents are high street ‘shops’, and staff.
Because we are internet based, we can work from smaller offices and don’t have to pay the high street prices. And because the majority of our vendors carry out their own viewings, we dont have the number of staff that most agents do.
All our staff focus on marketing the property and sales progression, rather than physically showing people around property.
This saving is reflected in our fees and passed on to our customers.
We cover the whole of mainland England, Scotland and Wales.
Ask us for an online valuation.
We will do all the same research that any good estate agent would do.
We will compare your home with similar sold and for sale properties in your area using various online resources to provide you with the best marketing price.
But rather than sit in your house to deliver the information, and quite probably the hard sell!
We email the valuation to go through in your own time.
Of course we would love to think you will use us to sell your home.
But if you don’t that’s fine.
The service is free and with no obligation.
We truly believe we have an innovative estate agent that you will love, and we want to back that up with a risk-free 30 day guarantee.
If you choose our Pay Upfront option and you are not happy with the service, just let us know within 30 days and we will refund our fee. Please note that any additional products bought such as an Energy Performance Certificate can not be refunded as these are purchased through third parties.
Both options include 12 months marketing on major property websites
Professional photo’s
Floor plan
Measurements
Property description
Arranged viewings
Feedback after viewings
Offer negotiation,
Qualifying potential purchasers
Full in house sales progression with a dedicated account manager.
There are a few options we don’t include as standard as you may not want, or need them.
These can be added at an additional cost when you place an order.
Energy Performance Certificate (EPC)
For Sale Board
Accompanied Viewings
We don’t tie you in to any lengthy contract like other agents. If you want us to stop marketing your property just let us know. There is no withdrawal fee. As you will have already paid for your photo’s and other media when you instruct us there is nothing to pay if you decide to leave. The photo’s and floor plan will belong to you and you are free to use as you wish.
About The Service
We are part of a small group of estate agents. Between us, your property will be listed on Rightmove, On The Market, One Dome and Net House Prices.
Once you have placed your order our photographer will give you a call to arrange the home visit. This will be done at your convenience and we work evenings and weekends. The photographer then sends all the media back to head office for the advert to be created. Once you are happy the advert goes live. Typically the whole process from ordering to advert going live is 5-6 days.
We have been working in conjunction with Rightmove to create the most effective property descriptions. Your advert will get prospective purchasers attention within the first few lines yet provide plenty of information should they want to read on.
The advert will only go live when you are completely happy. Although we are skilled in writing property ads and know how to optimise them for the various property sites, we welcome your input.
You can have as much or as little involvement in the advert as you like.
From placing the order to the advert going live varies on both your and the photographers availability but usually from ordering to the advert going live is within a week.
Yes we do.
Interested viewers call or email our office, we then contact you to arrange the viewing. We prefer it this way – some online agents have a viewing portal that automates the viewing process, but we prefer a more hands on approach. This enables us to get information about the viewer, such as whether they have sold or are first time buyers etc. We find that this non automated process also reduces the amount of “no shows” compared to an automated booking system.
We understand how frustrating it can be to show someone around your home, who appear to be enthusiastic, only to never be seen or heard of again. It’s one of the reasons why we are so passionate about getting feedback.
We offer accompanied viewings at an additional cost. All viewings will be carried out by a trained and security checked agent.
You can request as many alterations to the advert as you like either before or after it is live at no extra cost.
We recommend offers are made through us. This way we can formalise the offers and send out the relevant notifications.
Once we have an offer on your property we will financially verify the person who has offered. This means we will check that they are in a position to be able to afford your property, and if they are involved in a chain, we will check the stability of it with the other agents involved.
When You have a buyer
Once we have an offer on your property we will financially verify the person who has offered. This means we will check that they are in a position to be able to afford your property, and if they are involved in a chain, we will check the stability of it with the other agents involved.
We are passionate about sales progression and it is included in our service. In fact we often say that once we have found you a buyer the hard work begins. We are here to see your sale through to completion, helping smooth the process and help with any issue which might arise.
We have excellent working relationships with two solicitors. Both offer great service and competitive rates. Please ask us for a quote.
You can use the solicitors that we recommend or choose your own.
Occasionally sales fall through due to a buyer pulling out. If this happens we will relist your property at no extra charge.
We are members of the Property Redress Scheme (PRS).
Membership Number PRS053522
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers.