WINNING THE RATINGS WAR

THUMBS UP FOR TRUSTPILOT.  If you don’t work in the commercial sector or if you’re not self-employed then we wouldn’t be surprised if you haven’t come across the independent review website Trustpilot.

It works in much the same way as Trip Advisor but it’s there for customers of companies not in the hospitality or tourism trade. If you were impressed with the level of customer service you received then you can leave a review; equally, you can vent your frustrations if you weren’t.

Do the facts lie?

Some might say – just like Trip Advisor – it’s open to abuse. Companies have been accused of loading their approval ratings by persuading customers to say nice things about them or their family and friends to do much the same. Equally, rivals could be tempted to spike their guns by posting fake reviews too.

But administrators of sites like these have become wiser to the pitfalls and have improved their moderation techniques over time so it’s getting harder for those who might be inclined to tip the balance in their favour to massage figures to make them look better than they really are when it comes to customer service.

So what?

Well, at eSale we’re actually quite proud to be rated in the top five online estate agencies in the UK and ahead of some of our much larger rivals. It’s therefore a little frustrating to have Trustpilot ratings dismissed by our rivals as unrepresentative or misleading.

Performance matters

Of course, there’s an element of “well they would, wouldn’t they?” If some of these leading estate agents performed as well or even better than we do, then there would probably be a lot less said in the industry press about the gerrymandering of approval ratings.

But we prefer to let our customers do the talking and, although we are happy to admit that we do highlight the Trustpilot website when our vendors’ dealings with us are complete, it’s up to them to decide whether they want to spare the time to write a few words about the service we provide.

We are fortunate that so many have and grateful that by far the majority have spent a few minutes relating the details of a positive experience. But the important thing is that we respect their decision if they choose not to and apply no pressure to change their minds.

In that way, we can be sure that our 9.7/10 rating is genuine and something we can be proud of achieving, no matter what our rivals may say.

Comments are closed.

  • All Items Below Are Now Included As Standard

    Professional Photography, Floorplan & Description

    We will visit you at your home to get all the info we need for the advert. No need to send anything to us.

    Marketing Video For Your Property

    We make 2 videos for the advert. One for the property websites and a shorter one for social media.

    Interactive Property Brochure

    Now included with all orders is a beautifully presented and wonderfully informative interactive brochure to help a potential buyer make a decision.

    Listed On Rightmove, Zoopla & On The Market

    No other agent will put a property in front of as many potential buyers. We are one of the few estate agents that list on ALL of the big three property websites.

    Vendor Log In Area

    You will have access to the vendors area meaning you can easily keep up to date with how your advert is performing, viewings and feedback.

    Account Manager

    You will have your own account manager to help with every stage of the sale.

    Full Sales Progression

    Unlike some online estate agents, we will stay with you all the way to completion day helping smooth out and issues along the way.

    Money Back Guarantee

    If you’re not entirely happy with our service, we offer a 30-day money back guarantee from the day you instruct us (with pay upfront option).

    Get An Online Valuation Today

    Simply answer a few questions about your property with some details and receive a valuation by email.

    Online Valuation

    Put Your Property On The Market With Esale

    Get your home on the market quickly. Instruct us now and the photographer will give you a call.

    Place An Order

    See All Our Reviews