Over the last few months we have heard an increasing number of reports of estate agents using hard sell tactics or in some cases even bullying customers.
If you have experienced any such treatment please report the company concerned to the government authorised redress scheme.
All estate agents in the UK are required by law to be a member of such scheme of which there are two; the Property Redress Scheme (PRS) on 0333 321 9418 or The Property Ombudsman (TPO) on 01722 333306
Frequently Asked Questions
Before you instruct us
We cover the whole of mainland England, Scotland and Wales.
We offer two payment options. Either £595 upfront with nothing to pay on completion or £95 upfront (for the photo’s floor plan and description) with £1,100 on completion.
The photographs and floor plan are included with both options and will be sent to you for your own use on request.
Both options include 12 months marketing on Rightmove, On The Market and List Globally, professional photo’s, floor plan, property description, viewing arrangement, feedback after viewings, regular performance reports, offer negotiation, qualifying potential purchasers and full in house sales progression with a dedicated account manager.
There are a few options we don’t include as standard as you may not want or need them.
These can be added at an additional cost.
Energy Performance Certificate (EPC) £75
For Sale Board £25
Upgraded Rightmove advert (Premium Listing) £30
Accompanied Viewings £325
All prices include VAT
Ask us for an online valuation.
We will do all the same research that any good estate agent would do.
We will compare your home with similar sold and for sale properties in your area using various online resources to provide you with the best marketing price.
But rather than sit in your house to deliver the information, and quite probably the hard sell!
We email the valuation to go through in your own time.
Of course we would love to think you will use us to sell your home.
But if you don’t that’s fine.
The service is free and with no obligation.
We truly believe we have an innovative estate agent that you will love, and we want to back that up with a risk-free 30 day guarantee.
If you choose our Pay Upfront option and you are not happy with the service, just let us know within 30 days and we will refund our fee. Please note that any additional products bought such as an Energy Performance Certificate can not be refunded as these are purchased through third parties.
The EPC or Energy Performance Certificate is an assessment of the energy efficiency of your home. Legislation dictates you must have an EPC when marketing your property for sale. There are a few exceptions, dwellings under 50m2 and listed property for example may be exempt. Please contact our office if you would like more help.
Please see the link at the bottom of this page to check if you already have a valid EPC
The EPC will belong to you. You can ask for a copy to be electronically sent at any time.
No tie in periods with eSale. You are free to leave us at any point. Most online and high street estate agents will tie you in for 3 or 6 months.
There is no withdrawal fee. As you will have already paid for your photo’s and other media when you instruct us there is nothing to pay if you decide to leave. The photo’s and floor plan will belong to you and you are free to use them in future adverts.
We are members of the Property Redress Scheme (PRS).
Membership Number PRS011683
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers.
Coming to the market
Once you have placed your order our photographer will give you a call to arrange the home visit. This will be done at your convenience and we work evenings and weekends. The photographer then sends all the media back to head office for the advert to be created. Once you are happy the advert goes live. Typically the whole process from ordering to advert going live is 5-6 days.
We have been working in conjunction with Rightmove to create the most effective property descriptions. Your advert will get prospective purchasers attention within the first few lines yet provide plenty of information should they want to read on.
The advert will only go live when you are completely happy. Although we are skilled in writing property ads and know how to optimise them for the various property sites, we welcome your input.
You can have as much or as little involvement in the advert as you like.
From placing the order to the advert going live varies on both your and the photographers availability but usually from ordering to the advert going live is within a week.
Your advert will appear on Rightmove and On The Market as standard. Some properties which meet the criteria will also appear on List Globally which is a network of international sites dedicated to over seas investor.
We have teamed up with List Globally to provide additional marketing for properties free of charge to our vendors.
The community we’re now part of is active in 64 countries and has access to 101 websites – all of them the Rightmoves of their own back yards. And that means, if your property appears on them, your audience grows significantly, particularly when we translate them into 16 different languages.
We include 12 months advertising unlike a lot of our competitors who only include 6 months.
Once your advert is live
Interested viewers call or email our office. We then contact you to arrange the viewing. We prefer it this way, some agents have a viewing portal that automates the viewing process but we prefer a more hands on approach. This way we are able to get plenty of information about the viewer such as if they have sold or first time buyers etc, how many people will be on the viewing etc. We can then give you this information when we confirm the viewing with you.
We also find that this dramatically reduces the amount of “no shows” compared to an automated booking system.
We now offer accompanied viewings at an additional cost. These are £325 inc VAT for unlimited viewings for a six month period.
All viewings will be carried out by a trained and security checked agent.
We understand how frustrating it can be to show someone around your home, who appear to be enthusiastic, only to never be seen or heard of again. It’s one of the reasons why we are so passionate about getting feedback.
We send out regular reports showing how many people have seen your advert and how effective it is compared to similar properties.
You can request as many alterations to the advert as you like either before or after it is live at no extra cost.
When you have a buyer
We recommend offers are made through us. This way we can formalise the offers and send out the relevant notifications.
One we have an offer on your property we will financially verify the person who has offered. This means we will check that they are in a position to be able to afford your property and, if they are involved in a chain, we will check the stability of it with the other agents involved.
You can choose your own solicitors or we can certainly recommend some.
We have a close relationship with LCF Residential who we recommend for conveyancing. Having experienced many solicitors over the years we feel LCF offer a great service at a competitive rate.
We are passionate about sales progression and it is included in our service. In fact we often say that once we have found you a buyer the hard work begins. We have a much lower fall through rate than the national average and that’s because we are passionate about getting your sale through to completion – whatever it takes!